At Choices Goods, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below for detailed information on our procedures and requirements.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Period: You have 30 days from the date of delivery to return your item.
- Non-returnable Items: Certain items are exempt from being returned, such as perishable goods, personal care items, and gift cards.
Return Process
- Contact Us: To initiate a return, please contact our customer support team at support@choicesgoods.com or 607-248-2467 with your order number and reason for return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Return Address: Please send your returned item to:
- Choices Goods
- 521 Hinkle Deegan Lake Road
- Corning, New York, 14830
- USA
Refunds
- Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Late or Missing Refunds
- Processing Time: Refunds may take some time to process. If you haven’t received a refund yet, first check your bank account again.
- Bank Processing Time: Contact your credit card company, as it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and you still have not received your refund yet, please contact us at support@choicesgoods.com.
Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@choicesgoods.com.
Gifts
- Gift Refunds: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- Standard Returns: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Contact Us
For any questions or concerns about our return and refund policy, please contact our customer support team:
- Email: support@choicesgoods.com
- Phone: 607-248-2467
Thank you for shopping with Choices Goods. We appreciate your business and are committed to providing you with excellent customer service.